Account Placement Options
TGA possesses the capability to accept claims in any manner that our client feels is easiest. Mailing, faxing, e-mailing, and submitting accounts on a disc or tape are always the popular choice. In addition, our IBM I Series software program also allows for the smooth electronic transfer of accounts from your office to our facility (in a secured environment), which eliminates unnecessary time consumption by your staff to prepare claims for outsourcing.
Data Base Capabilities
TGA understands that all companies have their own internal requirements. We allow for our clientele to dictate what the finished product should look like, based on their parameters.
TGA works on, what is referred to as a “home grown data system”. Simply put, our IT Department has the capacity to create virtually any specialty or customized report based upon the criteria our client wishes to install. TGA also has the capability of setting up separate client numbers, to keep collection numbers individualized in the event that our client wishes to split up their files based upon venue, project source, or for any other reason. This would allow for numbers to remain authentic and not be skewed by other work or projects from our client.
File Status Reporting & Communication
There are a number of ways that TGA has the capacity to acknowledge and report on the progress of a file. This can be done in either a paperless capacity, or with a tangible spreadsheet report. The most popular procedure is PAPERLESS; and it is the procedure we recommend due to it’s cost saving capacity, expediency and ease. Please note that ALL reporting can be tailored to our client’s preference with no problems whatsoever.
First, is acknowledging the receipt of new files. Each week/month (depending on the preference of our client), a spreadsheet acknowledgement report of all new business received for that period, can be generated electronically and emailed. Encompassed within that report, would be the our client claim number, mirroring TGA file number, whom the tort feasor is, insured’s name, and dollar amount to be recovered.
For status reports on active files, a spreadsheet can be generated at any time, giving a simple description of where the collection process currently stands. Secondly, our client would be provided with the capability of logging directly into our system to view all file notes. Our client would have the ability to pick and choose what files they wish to obtain a more descriptive update on by simply selecting them off the consolidated status report. More importantly, in the event that an insured is inquiring about their deductible or the progress of their claim, an immediate update can be obtained.
Lastly, closing reports. Just as noted in the previous sections, a spreadsheet can be generated in the same electronic capacity, which will advise as to why a file was closed. Also in this case, our client would have the ability to pick and choose what files they wish to obtain more descriptive information on by simply selecting them off the closing report. Though TGA also has the capacity to send closing letters if our client so chooses, these electronic processes are certainly the most cost efficient.
The aforementioned procedures are what a majority of the TGA client base is most comfortable with. It negates the need for unnecessary paperwork and offers a quick and efficient streamline of data. Please also be aware that if ever a need should arise where a special statistical report is required or if a pressing matter needs to be addressed, TGA management is always available to complete and fulfill any request.
‘Mini Office’ Program
TGA understands that we must be cognizant to the special needs of our clientele. Therefore TGA implements, when the need arises, our “mini office” program. The ‘mini office’ concept is normally reserved for special projects.
Over the years, many carriers have come to us specifically because they have a backlog of claims that need a quick turn around, or their office needs an expedited injection of revenue for quarter/year end numbers. Some of the more common projects we are solicited to take on include arbitration outsourcing, deductible recovery, run offs, file reviews, second placements, and claims involving special customers and sensitive situations. Within the scope of this program, TGA assigns a select group of individuals who will solely be responsible for the handling of only the claims placed under a specific category. A member of the TGA management team would then be assigned to spearhead that effort and directly monitor the chosen group of experienced recovery specialists, who are fully versed on the project’s specific requirements. As needs and volume grow, so would the department size assigned to handle those files.
For decades, this concept has been installed either by our suggestion, or by the request of the client. It has always been proven tool that has garnered tremendous results.
Remittances
Because of the TGA data system’s versatility, remittances can be made in virtually any capacity that our client feels is the most efficient. Our system can remit in a variety of different ways. All TGA needs is the finished product of what remittance model our client wishes to utilize. Some examples include:
INDIVIDUAL NET CHECK REMITTANCE
INDIVIDUAL GROSS CHECK REMITTANCE WITH INVOICE
SINGLE NET CHECK REMITTANCE WITH SPREAD SHEET BREAKDOWN
SINGLE GROSS CHECK REMITTANCE WITH SPREAD SHEET BREAKDOWN
NET WIRE TRANSFER REMITTANCE WITH SPREAD SHEET BREAKDOWN
GROSS WIRE TRANSFER REMITTANCE WITH SPREAD SHEET BREAKDOWN
TGA would also honor any requests from our client to remit on certain dates to assure that remittances arrive at the most convenient time of the month.
